Delivery

1. Eligibility for Returns:

1.1 Damaged or Defective Products:
If you receive a product that is damaged or defective, please contact our customer support team within [insert number of days] days of receiving the item. We may request supporting documentation, such as photographs, to assess the issue. If the product is confirmed to be damaged or defective, we will provide a refund, replacement, or store credit, depending on your preference and product availability.

1.2 Incorrect Product:
If you receive an incorrect product that differs from the item you ordered, please notify us within [insert number of days] days of receiving the shipment. We will arrange for the return of the incorrect item and ship you the correct product. Any price difference between the incorrect and correct items will be handled according to our discretion.

2. Returns Process:

2.1 Authorization:
All returns must be authorized by Punjab Food Products before sending the product back to us. To initiate a return, please contact our customer support team via email or phone, providing the following information:
– Order number
– Description of the issue
– Supporting evidence (such as photographs, if applicable)

2.2 Return Shipping:
Once your return is authorized, we will provide you with instructions on how to proceed. You will be responsible for shipping the product back to us in its original condition, unless otherwise specified. We recommend using a trackable shipping service and retaining proof of postage for your records.

2.3 Return Condition:
Returned products must be in their original packaging and unused or unopened, unless the reason for return is due to product damage or defect. Any products that are damaged due to improper packaging or use will not be eligible for a refund or exchange.

3. Refunds:

3.1 Refund Method:
Refunds will be issued through the original payment method used for the purchase. If the original payment method is no longer available, we may issue the refund through an alternative method at our discretion.

3.2 Refund Processing Time:
Once we receive and inspect the returned product, we will process the refund within [insert number of days]. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

4. Exchanges:

Exchanges are subject to product availability. If you wish to exchange a product for a different variant or item, please contact our customer support team to check availability and arrange the exchange. You may be responsible for any price differences between the exchanged items.

5. Non-Returnable Items:

The following items are non-returnable:
– Perishable or consumable goods
– Products that have been opened or used
– Products without original packaging or labels
– Items purchased on sale or during promotional events (unless damaged or defective)

6. Contact Us:

If you have any questions, concerns, or requests regarding our Refund and Returns Policy, please contact us using the information provided below:

Email: info@punjabfoods.com.pk
Phone: +92312 6028383
Address: Rukn Deen Colony St,4 Tulamba Road,Mian Channu,Pakistan

Please note that our Refund and Returns Policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay updated on any modifications.

By making a purchase from our online store, you acknowledge that you have read, understood, and agreed to our Refund and Returns Policy.